Find Answers to Frequently Asked Questions!
Shipping Questions
What is your return policy?
14 day return policy. After 14 days subject to 10% restocking fee. Custom work (if returned) is subject to be charged material and shipping coverage fees. In stock items are sold as is with no return available.
What service do you use to ship?
I use the United States Postal Service for shipping, but may use another service if special circumstances require it.
When are orders shipped?
All orders are shipped on Friday mornings. For example, if an order is finished on a Monday, it would be shipped the coming Friday. All items, even in stock items, ship with this schedule.
Will I be notified when my package ships?
Yes, each order will receive tracking information and an estimated delivery date.
What happens if I do not receive my order?
You can make a claim with the United States Postal Service and I will work with you to provide all the information needed to ensure a proper refund from the Postal Service. Once the order leaves my shop, I have no control over its journey to you.
What if I move while my order is being made and my address has changed?
It is the buyers responsibility to communicate with me regarding any changes to their order.
Do you ship internationally?
Sadly, we do not ship internationally at this time.
Custom Hat Questions
How long does a custom hat take to make?
Each hat is individually blocked, shaved, and finished by hand in our in shop. With each custom order, materials (such as the hat base, ribbon, leather, or any other custom component) must be ordered to meet special requests if it is not readily available in the shop. On average, there are between 25 to 35 pending and in progress daily. Due to the handmade nature of our products, custom orders should expect an estimated average of 20 weeks turnaround time from order to completion/shipping.
How do I measure my head for sizing?
Simply take a tape measure and measure the desired point where the hat will sit. It cannot be too loose to fall, or too tight that it may be painful. If you do not own a tape measure, consider using a string. Then measure its length with a ruler. If you still are in need of help, go to a department store or hat shop for a professional to help find your size.
Can I send a picture of my special request so I can get exactly what I want?
Yes! Please send any and all concept pictures, specifications, and as much information as possible to ensure your order is exactly what you want!
Product Material Questions
What weight fur do you use?
I use 210-230 gram fur weights depending on the requirements/goals of a project.
Are all materials used made in the USA?
Yes, over 95% of all materials used in the Goober Grabber shop are produced in the United States. Our hat ribbon is sourced from France due to it being the best source to match 19th century examples of original ribbon. All components of our products are assembled, dyed, sewn, formed, etc. right here in the United States.
Do you hand block every hat made in your shop?
Yes, each fur or wool hat body is carefully shaped on custom hat blocks that have been made to copy originals or modern hat styles.
Are the wool hat bodies 100% wool?
Yes! All wool hat bodies are American sourced and are 100% wool!
Other Service Questions
Do you tailor clothing?
No, all patterns used are standard sizes from the best patterns available for each project.
Do you accept custom clothing orders?
Clothing orders are accepted on a case by case basis. Please contact us to inquire and discuss the possibility of custom garment orders.